FAQs

What are the benefits of having a us-satisfyer account?

Having a us-satisfyer account gives helps you to:

  • Manage & track your orders
  • Check your order history
  • Special discount for first timers.

How to use a coupon or promo code?

If you have a discount code from our website or received one from our emails. You can enter the code when you check out. To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email [email protected]

Note: You can only use one discount or promo code at a time.

 

Can I remove an item from my shopping cart?

Yes, I can. If no order has been placed, you can remove the item from the basket.

 

How long is your shipping time?
This depends on where you are located. The shipping time to the US is about 7-15 working days and to other areas is about 10-20 working days.

Where is my order now?
To track your order, please go to
https://www.17track.net/en
Enter your tracking number and you can track your order.

What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.

What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 5 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included. To track your order, please go to https://www.17track.net/en
Enter your tracking number and you can track your order.

I have not received any confirmation email.
For this matter, please send an Email to [email protected].
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

I want to return or refund!
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to [email protected].

How to get my discount?
Log in to our website and register, then you can always get the latest discount via E-mail!

 

Can I cancel or change my order?

Yes. However, only if the order has not left the warehouse. We will be happy to help you. Please contact us immediately. However, once the item you ordered has been shipped, you cannot change or cancel your order.